Frequently Asked Questions
Everything you need to know about your Coconut Lane order
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the UK, while international orders can take between 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return policy on all unused items in their original packaging. Please note that for hygiene reasons, earrings and face masks cannot be returned.
Are your products cruelty-free and vegan?
Yes, we are proud to say that all Coconut Lane products are 100% cruelty-free and we do not use any animal-derived materials in our accessories.
Which payment methods do you accept?
We accept all major credit and debit cards, PayPal, and offer 'Buy Now, Pay Later' options through Klarna and Clearpay.
How do I know which phone case size to order?
You can find your model by going to Settings > General > About on your iPhone. We provide a detailed size guide on each product page to ensure a perfect fit.
Do you offer student discount?
Absolutely! Students can unlock a special discount code by verifying their status through StudentBeans or UniDays at checkout.